Project 360°

A 360° View of Communicative Competence at Work

Project 360° is Touchstone Institute’s contribution to the Government of Ontario's strategy for the successful integration of internationally trained individuals (ITIs). The project sought to articulate competencies that represent the communication requirements of Ontario’s contemporary workplace, particularly in culturally and linguistically diverse spaces, with an objective to create a 360° communication competency framework supporting successful workplace communication.
 

Communication as a core competency

Intercultural workplace communication competence is required for a globally oriented workforce. Language and culture have an impact on the way colleagues communicate in diverse workplace settings, which can cause disruptions in the exchange of both intention and meaning. This common tension was the impetus for our work.

In response, Project 360° leveraged existing knowledge in the realm of intercultural communication to create a framework that is applicable to Canadian and internationally trained professionals alike, as well as organizations seeking to create more inclusive workplaces.
 

Developed through multidirectional conversations

With financial support from the Government of Ontario, Touchstone Institute worked with stakeholders to consolidate the latest concepts and practices in intercultural workplace communication. Built from relevant theory, and compiled through broad-reaching consultations, the Communicative Competence at Work framework has incorporated interdisciplinary perspectives from language and communication professionals, competency experts, employers, employees, HR professionals, and trainers.
 

The Framework: Communicative Competence at Work

As a framework for intercultural communication in the workplace, Communicative Competence at Work is an open-access resource providing strategies and approaches for effective and successful intercultural communication, designed for application to Ontario’s diverse workplaces.

Learn more about how to make communication work for you. Access the framework now.