Terms of Use

This website (the “Site”) is operated and owned by Touchstone Institute. The information, documents, services, and products available on this Site are subject to the terms, conditions, and disclaimers set forth below (the “Terms of Use”). Your acceptance of these Terms of Use constitutes a legal agreement between you and Touchstone Institute. Touchstone Institute reserves the right to revise these Terms of Use by updating this posting at any time. You should visit this page periodically to review the current Terms of Use.


Privacy and Security

Touchstone Institute does not sell, distribute, or disclose personal information to third parties, except as described below, such as where the information is required to be disclosed by subpoena or other legal process; or where required by Touchstone Institute to investigate, prevent, or address a violation of applicable Terms of Use or other laws or restrictions, where Touchstone Institute reasonably believes that a violation has occurred or may occur. Touchstone Institute may employ third party contractors or other companies to provide services for Touchstone Institute, including for example, delivery of orders, processing of credit card payments, or website design and maintenance. These entities may be granted access to personal information as needed to perform their functions, and not for any other purposes. Except as described above, information such as name, address, and financial information is used to process transactions and for billing purposes, as required to operate the Site. User contact information may be used by Touchstone Institute staff in the event that Touchstone Institute is having trouble processing orders or other transactions.

Visitor Information

Touchstone Institute is committed to providing online privacy and security to users of its Site and takes precautions to protect our users’ information. Sensitive information provided on a registration or order form is encrypted during the transmission and maintained in a secure database. While reasonable efforts are made to ensure the confidentiality of information submitted to this Site, Internet email and web sites are vulnerable to interception, forging and unauthorized access. Touchstone Institute cannot and does not make any representation, warranty or promise concerning the interception by third parties of your personal or other information. Touchstone Institute will not be responsible for any damages you may suffer as a result of or in connection with the transmission of any information from or to this Site. Should you decide to transmit information using the Site, you do so at your own risk.


We collect information from users of Touchstone Institute’s website through the use of digital markers, including cookies. “Cookies” are files or pieces of information that may be stored in your computer’s hard drive when you visit a website. Cookies are also used to remember that you may have already provided personal information to us and as a result, they help speed up your future activities when accessing our website and online services.

“Session” cookies are temporary bits of information that are erased once you exit your web browser window or turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. Our website and online services use session cookies.

“Persistent” cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of a website visitors find most valuable and customizing a website based on your preferences. Our website and online services use persistent cookies.

Most Internet browsers are initially set to accept cookies. If you do not wish to accept cookies, you can set yours to refuse cookies or to alert you when cookies are being sent. If you disable cookies, you may find this affects your ability to use certain parts of our website or services.


We use web analytics service providers (i.e. Google Analytics) to collect data regarding use of our website and online services and to analyze it for the purpose of improving and streamlining use. Information collected and used for web analytics includes your IP address, the date and time of the request, the browser used, the page visited and the referral website.

While an IP address does not identify an individual on its own, it could be connected with other information to identify an individual, such as with the assistance of your Internet Service Provider.

You may opt out of being tracked by Google Analytics by disabling or refusing the cookies or by using the Google Analytics Opt-Out Browser Add-On (https://tools.google.com/dlpage/gaoptout). For further information about Google Analytics, please refer to the Google Analytics Terms of Service (https://www.google.ca/analytics/terms/us.html).

Data collected for Web analytics purposes may be stored and processed outside of Canada. Personal information stored outside Canada may be subject to different laws than those in Canada and may be accessible to law enforcement agencies outside of Canada where permitted by law.


Third Party Platform Advertising

We use cookies to serve targeted advertising/content to you via certain third party platforms (i.e. Facebook Custom Audience Tool, Google adwords) based on your visits to our website.

We may collect information about your interests, demographics, and behaviour. This information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help/support centre for more information.

Code & Password

Candidate code number and password


Any candidate ID number, password, or other personal identification number assigned to applicants of Touchstone Institute examinations is an important piece of information and could be linked to personal information. Applicants are responsible for maintaining the confidentiality of their candidate ID number, password, or other personal identification number at all times, and must notify Touchstone Institute immediately of any need to change or deactivate such code or number.

Linked Sites

Links to other web sites may appear in Touchstone Institute’s Site for your convenience. Touchstone Institute is not responsible for the content or privacy practices of such other sites. This privacy statement applies solely to this Site.


Certain words, phrases, names, designs or logos used on the Site may be protected as trademarks, service marks or trade names of Touchstone Institute or other entities. Nothing contained on this Site should be construed as granting any licence or right to use any trademark, logo, or design displayed on this Site without the express written permission of Touchstone Institute or the respective owner.


Restrictions on Use

The information on this site is provided solely for your personal, non-commercial use, without the right to resell, redistribute, modify or compile such information. Touchstone Institute reserves the right to terminate your use of this site in the event of any breach of any part of these terms of use.


Limitation of Liability

Although Touchstone Institute endeavours to maintain accurate and up-to-date information on our site, Touchstone Institute cannot and does not guarantee the accuracy of any of the information contained on or through the site, and Touchstone Institute reserves the right to update the information as necessary. Access to and use of this site are at your own risk. Under no circumstances shall Touchstone Institute or its officers, directors, employees, or agents be liable for any loss, damage, liability or expense incurred or suffered that is claimed to have resulted from the use of this site, including, without limitation, any fault, error, omission, interruption or delay with respect thereto. Under no circumstances, including but not limited to those arising from contract, tort (including negligence) or any other theory of liability, shall Touchstone Institute be liable for any direct, indirect, incidental, special or consequential damages, even if Touchstone Institute has been advised or should have known of the possibility of such damages.


You agree to indemnify Touchstone Institute and its officers, directors, employees and agents from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including without limitation, reasonable legal fees and disbursements, resulting directly or indirectly from your breach of any of these terms of use or any additional terms or your violation of any law or regulation to the detriment of Touchstone Institute.


This site and the materials contained on or through this site and any products or services for sale on this site are provided “as is” and “as available” without any representation, warranty or condition of any kind, express or implied, including without limitation representations, warranties or conditions of merchantability, fitness for a particular purpose and non-infringement. Touchstone Institute does not warrant the quality, accuracy or completeness of any information on the site. The site may contain inaccuracies or typographical errors. Touchstone Institute does not represent or warrant that access to this site or any sites linked to this site will be uninterrupted, that this site will operate error-free, that defects or errors in the site or the materials will be corrected, or that this site or the materials or products or services available herein are free of computer viruses or other harmful components. You acknowledge and agree that you are using the site at your own risk and liability. This site or any portion thereof may be unavailable at any time.


Touchstone Institute reserves the right in its sole discretion to alter, limit or discontinue the Site or any materials contained on the Site. No waiver by Touchstone Institute of any provisions of these Terms of Use shall be binding except as set forth in writing signed by a duly authorized representative. These Terms and your use of the Site shall be governed by the laws in force in the Province of Ontario, Canada without regard to conflict of laws. You irrevocably submit to the non-exclusive jurisdiction of the courts located in the Province of Ontario. If any provision hereof is held by a court of competent jurisdiction to be invalid, it shall be severed and the remaining provisions shall remain in full force without being invalidated in any way.

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